How to Book a Service

Once you book your a service you will need to post the item to us.

There are 5 easy steps to the process:

  1. Check that your fork/rear shock isn’t on the list of components that we do not service.
  2. Mountain Bike Suspension Service, MTB Suspension ServicingSelect the fork/rear shock that you want to be serviced from our book a service page. Make payment and print off a copy of your booking confirmation to include when posting your item(s) – very important! A copy will be emailed to you.
  3. Remove the forks/rear shock from your bike and package them carefully. You do not need to remove the crown race from your forks but you should keep hold of any spacers, cable guides or bolts that could become lost in transit. Please ensure that any adjustment dials or sharp edges are adequately protected during transit prior to posting (so they do not become damaged or pierce the packaging) and that you include a printed copy of your booking confirmation when you post your item(s).
  4. If making payment via Bank Transfer please arrange payment at your earliest convenience to avoid any delay to the servicing of your item(s).
  5. Post your item to our premises at the address listed on your booking confirmation. Please do not post the item(s) via Royal Mail as it is understood that suspension components may fall under their list of Prohibited Items and could be disposed of.

Our target turnaround time for a standard mountain bike suspension service is 1 working day from the point we receive the item, with your item being collected by our courier on the following working day after completion of the service. Return postage will be added to your cart automatically. If your suspension unit requires the replacement of worn or damage components (which are not usually replaced in a service) or if our workload becomes exceptionally high, we may not be able to meet this turnaround time. You will be contacted if this is the case and we will not carry out any additional work without your authorisation.

At Bounce MTB Suspension Servicing we are serious about what we do. When you book a mountain bike suspension service with us you can rest assured that your pride and joy will receive the utmost care.

The mechanic servicing your rear shock/forks has been servicing mountain bike suspension units since 1998 and has worked on behalf of pro level and leisure riders alike.  When we conduct a MTB suspension service we have one aim, to make the unit better than new.

If you would like to book a mountain bike suspension service please click here.

If you have any questions please get in touch.