FAQ’s

Do I have to make an appointment to book my bicycle in for repair or a service?

No, just call us on 01772 437 180 and we will give you an estimate of turnaround time.

What information do I need when booking a MTB Fork or Rear Shock Service?

  • You need to know the make, model and preferably the year of manufacture of your suspension unit.
  • You need to ensure that when you log in and you complete your details that somebody will be available at the relevant address to receive the forks when the service has been completed (remember we can dispatch to your work address if necessary but cannot guarantee a delivery time).

How much does Mountain Bike Suspension Servicing with Bounce cost?

  • There is a complete price list on the bookings page for all our service items.
  • If you want the bushes replacing on your forks or rear shock please ensure that you add this option to the cart before proceeding to the checkout.

Does the cost include return postage?

Return courier costs are £13, this will be added automatically at the basket at the end of the checkout and is the same price for single or multiple items for service. This price is based upon next day delivery (once the service is complete) and is fully insured.

Are there any suspension systems that you do not service?

  • Yes, a full list of the suspension systems that we do not service can be found here. For the most part we do not service these units because spares and replacements are no longer available.

Do you service suspension units outside of the UK?

No at present we only offer mountain bike suspension servicing for clients inside of mainland U.K.

Can you collect my suspension fork/shock?

No you will need to arrange posting yourself to our workshop. Please ensure that your item is adequately insured against loss/damage and that the posting of suspension units is not prohibited by the courier/service you are going to use. Parcel 2 go appears to be the cheapest currently with collection from you and delivery to us starting from around £5.

When will I get my fork/rear shock back?

Our target turnaround for mountain bike suspension servicing is 1-3 working days (Monday-Friday) from the point we receive them to the point that they are dispatched back to you. Return postage time can vary but in most cases you will receive your unit back within 2 days of it being dispatched (excluding Saturday and Sunday). The return postage time will depend upon the location of your return address.

If we receive your suspension unit and there are defects which requires additional work or replacement components it may not be possible to dispatch your unit within 3 working days of receipt. If this is the case you will be advised of the likely timescales and any additional cost, though no additional work will be completed without your agreement.

Do you insure my items when you post them back to me?

Yes all items are fully insured.

How do I pay?

Bank Transfer – details will be available on your invoice, please note that work on your forks will not commence until such time that we are in receipt of cleared funds. Please quote your invoice number as the reference when sending payment so that the payment can be correctly allocated.

Paypal – Please do not that you do not need a Paypal account to make a payment using this method, you can pay via your Credit or Debit card.

How do I know what has been done to my fork/rear shock when I receive it back from you?

A service report will be emailed to you which will advise you on the internal condition of the forks and will provide recommendations on future service intervals. A service checklist will also accompany your suspension unit together all old seals and components that have been replaced.

Do you guarantee your mountain bike suspension servicing?

All Bounce mountain bike suspension servicing is guaranteed against defects in workmanship for 3 months from the date of your invoice. Any product that is returned within this time and is found to be defective in workmanship will be repaired free of charge.

Please note that this guarantee does not cover items that have been damaged as a result of user error which can include but is not limited to incorrect installation, lack of maintenance, misuse, incorrect adjustment, product or component failure, wear and tear.

What are your opening times?

The workshop is open Monday, Wednesay and Friday 10:00 until 17:00. Tuesday and Thursday 10:00 until 19:00, Saturday 09:00 until 13:00.

How should I pack my suspension unit?

Wherever possible we will return your forks in the same packaging you have used to send them to us.

Please ensure that you print off a copy of your booking confirmation and include it with your item(s) so that we know who to return the forks/shock to!

Rear shock: Leave the mount kit/reducers in the shock eyelets. Pack your clean shock in soft padding (e.g. bubble wrap) then either in a padded envelope with a cardboard sleeve around the shock, or in a small box.

Fork (single crown): Leave the crown race still fitted, pack your clean fork in bubble wrap making sure that any adjusters are adequately protected during transit. You do not need to send remote lockout switches. Once the forks have been wrapped in bubble wrap package them inside a box (preferably a fork box). We recommend that you add additional layers of cardboard to the box to ensure that no sharp edges such as the steerer penetrate the box and become damaged during transit. Axel or quick release systems, cable guides etc. should not be posted with your fork, please ensure that you retain these so that they do not get lost in transit.

Fork (twin crown): Leave the crowns still fitted to the bike, pack your clean fork in bubble wrap making sure that any adjusters are adequately protected during transit. You do not need to send remote lockout switches. Once the forks have been wrapped in bubble wrap package them inside a box (preferably a fork box). We recommend that you add additional layers of cardboard to the box to ensure that no sharp edges such as the steerer penetrate the box and become damaged during transit.

To prevent delay to your service please ensure that all components are cleaned prior to sending them in.